Free Personalized Good to Great Workshop
Thanks for joining Thunder and Salesforce Good to Great Service Transformation session. Now it's time to discover how you can apply the latest product and industry innovation to take your specific service solution from good to great.
Custom Good to Great workshop:
Thunder experts will conduct a structured, workshop-driven assessment of your customer service operations — evaluating your current capabilities, scoring your maturity across five key pillars, and delivering a prioritized roadmap to move your organization from passive information delivery to an AI-driven engine of action.
Format: Virtual or in-person
Duration: 4 hours
Recommended Stakeholders: Chief Customer Officer, Contact Center Leaders, Salesforce Platform Owner, IT Director, Marketing and Web Experience, AI Center of Excellence
You'll walk away with:
Service Maturity Report Card
A scored evaluation across five pillars of service maturity, benchmarked against industry standards and modern AI capabilities. You will know exactly where you stand and what advancement requires.
Good to Great
A phased, prioritized action plan built around your organization's service model, contact drivers, and operational boundaries — not a generic framework.
Ready to see where your service operations stand?
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